Return & Refund Policy

Return and Refund Policy

We accept product returns (except for clearance sales) if you are unhappy with your purchase. A product must be returned within 30 days of receiving it.

Return Eligibility:

• Items must be unused and in the same condition as when you received them.
• Must include the original packaging and all accessories.
• A receipt or other proof of purchase is required to process your return.

Shipping Information:

• Please email our customer service to confirm the return address before mailing the package.
• Return shipping fee: Covered by the seller for defective or wrong items; customers are responsible for returns due to ordered wrong items, changing minds, or items no longer needed.

Exceptions:

• Returns do not apply to special offers or clearance sale products.
• All return orders will incur a 15% restocking fee.

Return Process:

1. To initiate a return, please contact LANGY customer assistance. Include a note explaining the return, along with an invoice or screenshot confirming your order number.
2. LANGY service will provide the relevant return address within 24 working hours.
3. Email a return notification to LANGY with the following information for prompt processing:
   • Name of the courier
   • Tracking number

Refunds:

• For any refund requests, please contact us within 30 days from the date of purchase; we cannot provide refunds past this period.
• Refunds will be issued to the original payment method used, after items are received, inspected for damage, and confirmed to be in their original package.
  • PayPal: Funds will be returned within 1 business day after refund approval.
  • Debit/Credit Card: Most financial institutions typically process refunds within 3-5 business days, although it may take longer. Please allow at least 7 business days for processing.

For any return or refund-related queries, please reach out to support@langyenergy.com.