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Privacy policy

Langy Energy (“we,” “us,” or “our”) operates the website langyenergy.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from our online store. Please read this policy carefully. By using the Site, you consent to the practices described herein.

1. INFORMATION WE COLLECT

We collect personal information that you voluntarily provide to us when you:

  • Register for an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer support

  • Participate in surveys or promotions

Categories of information include:

  • Identity Data: Name, company name (if applicable), username, password.

  • Contact Data: Billing address, shipping address, email address, phone number.

  • Financial Data: Payment card details (processed by our third‑party payment processor – we do not store full card numbers).

  • Transaction Data: Products purchased, order history, payment amount, date/time of transaction.

  • Technical Data: IP address, browser type, device identifiers, operating system, referring URLs.

  • Usage Data: Pages viewed, time spent on the Site, search queries, clicks.

We also automatically collect certain information through cookies and similar tracking technologies (see Section 7).

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Process and fulfill orders – including payment processing, shipping, order confirmation, and returns.

  • Manage your account – login, order history, preferences.

  • Communicate with you – order updates, customer service, security alerts, and promotional emails (you may opt out).

  • Improve our Site and products – analyze usage trends, troubleshoot issues, enhance user experience.

  • Prevent fraud and ensure security – detect unauthorized transactions, protect against cyber threats.

  • Comply with legal obligations – tax, accounting, anti‑fraud laws, and respond to lawful requests.

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service providers – shipping carriers (e.g., UPS, FedEx), payment processors (e.g., Stripe, PayPal), email service providers, IT hosting, and analytics providers (e.g., Google Analytics). These parties are contractually bound to use data only for services performed for us.

  • Business transfers – if we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

  • Legal compliance and protection – to comply with applicable law, respond to a subpoena or court order, enforce our terms, protect our rights or safety, or prevent fraud.

  • With your consent – for any other purpose disclosed when you provide the information.

4. DATA RETENTION

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., tax, accounting, or legal compliance). When no longer needed, we securely delete or anonymize the data.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure. These include:

  • SSL/TLS encryption for data transmission

  • Restricted access to personal data (need‑to‑know basis)

  • Regular security assessments

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction (e.g., GDPR for EU/UK residents, CCPA for California residents), you may have the following rights:

  • Access – request a copy of your personal information.

  • Correction – update inaccurate or incomplete data.

  • Deletion – request deletion of your data, subject to certain exceptions (e.g., legal retention).

  • Objection / Restriction – object to processing based on legitimate interests or restrict how we use your data.

  • Data portability – receive a machine‑readable copy of your data.

  • Opt‑out of marketing – click “unsubscribe” in our emails or contact us directly.

To exercise these rights, please contact us using the details in Section 10. We will respond within the time required by applicable law (usually 30 days). We may need to verify your identity before processing your request.

For California residents: We do not sell your personal information. You have the right to request disclosure of categories of information collected and third‑party sharing for direct marketing (we do not engage in such sharing).

For EU/UK residents: Our lawful bases for processing include performance of a contract (e.g., fulfilling orders), legitimate interests (e.g., fraud prevention, site analytics), and consent (e.g., marketing cookies).

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to:

  • Remember your shopping cart and login status

  • Analyze Site traffic and usage (e.g., Google Analytics)

  • Personalize content and advertisements

You can manage cookies through your browser settings. Disabling certain cookies may affect Site functionality (e.g., inability to add items to cart).

Types of cookies we use:

  • Essential cookies – required for core features (shopping cart, checkout).

  • Preference cookies – remember your language and region.

  • Analytics cookies – collect anonymous usage data (Google Analytics).

  • Marketing cookies – used by third‑party ad networks (if applicable).

For more information, see our [Cookie Policy] (link to separate page) or contact us.

8. THIRD‑PARTY LINKS

Our Site may contain links to third‑party websites (e.g., payment gateways, social media, product manuals). We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

9. CHILDREN’S PRIVACY

LangyEnergy.com is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

10. INTERNATIONAL DATA TRANSFERS

If you are located outside [Your Country], please note that your information may be transferred to, stored, and processed in [Your Country] or other countries where our service providers operate. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place for such transfers.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the latest changes were made. We will notify you of material changes by posting a notice on the Site or via email (if we have your address). Your continued use of the Site after the changes constitutes acceptance of the revised policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Langy Energy

903 N. Bowser Rd, Ste 110  Richardson, TX 75081 
Phone: +1 (972) 803-3559

For data protection matters (if applicable), you may also reach our Data Protection Officer at dpo@langyenergy.com.

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